If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Any sweepstakes, contests, raffles, or other giveaways (collectively, “Contests”) made available through the Site may be governed by additional rules. All returns or exchanges must be done within the first seven days of receipt of goods and are subject to company or manager approval. Even though you can buy beautiful and high-quality furniture in many different stores, either online and offline, the truth is that you need to make sure that you can return it easily, without any hassles, in case you don’t like it or even if it arrives damaged. Standard shipping (FedEx/UPS) item(s) including orders shipped directly from our factories may be cancelled for a full refund at any time up until the item(s) ships. For customers with homes in zip codes that we offer Free Drop Off, you will not pay any drop off fees as part of your total purchase. A Comfort Exchange is a one-time only exchange and a delivery charge applies for delivery of the new mattress and pickup of the original mattress. Please note, Furniture Mart USA CANNOT guarantee when back ordered product will arrive. Just for signing up, you'll receive exclusive savings on your next purchase. The size and weight of your online purchase are factors that help us determine the most efficient delivery method. For new accounts, the APR for Purchases is 28.99%. In advance of all pickups, we ask that you notify the store and/or distribution center of what time you will be picking up your purchase. The sooner we receive a request, the faster we can revise your order. Ashley Furniture Refund Policy. Please note that only eligible items will qualify for direct shipping to customer. Mattresses that are stained or damaged by the customer are not eligible for a Comfort Exchange. Get a full refund for your broken blender from Costco a year after you bought it. Premium mattress sets. Delivery charges are non-refundable after receipt of your merchandise. If you’ve selected either the Free Drop Off or Drop Off Delivery services, the delivery team will bring the items to your front door, garage, apartment lobby, or hallway in front of your apartment. Please email returns@officefurnituremart. If you participate in any Contests, please review the applicable rules as well as our Privacy Policy. RETURN POLICY. An associate will verify your purchase and help coordinate your pickup. You can shop 24 hours a day, 7 days a week at thefurnituremart.com or unclaimedfreightfurniture.com. Clearly state if All returns are subject to management approval. With this service you can order your items online and pick them up at one of our convenient distribution centers located in Fridley, MN, Fargo, ND and Sioux Falls, SD. Local store prices and products may vary by location. This template is free to download and use. You may return the goods for FREE to our warehouse with the original invoice. We do not accept merchandise for return unless items are defective that was caused by seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion. All returns for any reason are subject to a 25% restocking fee. Please contact a sales associate for return information. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Sales associates are responsible to notify the customer of any shipment delays. Online Returns Policy Please be sure to send us your item (s) back in full accordance with our Return Policy: Items must be sent back within 30 days of the delivery date. Our In-Home Delivery service is available with any size order for just one low fee, if you need assistance setting-up your furniture and/or mattresses, we’ll work to make accommodations. Please note the life expectancy of any FurnitureMart Product depends on the individual using the Product, the conditions of use. Return & Exchange Policy. You may incur an additional fee if you reschedule less than 48 to 72 hours prior to delivery, or if no one is home when the delivery team arrives. Trends & Ideas Trending: Industrial Details, How To Make Your Home a Clean and Healthy Sanctuary. We will contact you with an automated call 1 or 2 days prior to your scheduled delivery date with an estimated 2 to 3 hour time window during which the delivery team will arrive. Furniture Mart USA cannot guarantee a specific time frame for the return of customer funds. Clearance, Smart Buys, Special Purchase and Special Order mattresses do not qualify for the Comfort Exchange. Customers in select zip codes will qualify for our Drop Off Delivery and at the time of purchase, you will receive a delivery fee as part of your total purchase. When returning a product after the 14 day standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession. Please arrange for an adult to be present when the truck arrives. Please read the disclaimers and limitations of liability included in our Terms of Use for more information. If the furniture you order is bespoke, this will be indicated to you by one of our sales consultants at the time of purchase. *Free Drop Off available with qualifying purchase of $399 or more. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. All products must be in a re-saleable condition and in its original packaging with all labels attached. If your order cannot be filled, you will be given the option of substituting a product with similar pricing or canceling your order. Prices are valid for a limited time only and are subject to product availability and correction for mistakes. Items will be in the packaging and are not assembled. Please take the time to read Guardian Claim warranty information to ensure the product is cared for if an accident/claim does arise. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. If your merchandise is not in stock at the time of your purchase, we will contact you when it becomes available to schedule a delivery date. If the correct price of an item is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. However, unforeseen delays may arise. Ashley Furniture Mattress Return Policy. for in that cozy, the most recent simulate will get convenient on thy whose pursue growth hour. For Standard Shipping, please call Customer Service at 1-844-855-6278. When you provide a check as payment, you authorize us, at our discretion, either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. Please note that checks are only able to be applied to in-store purchases and cannot be used for purchases made only on our Site. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. Camera, DSLR, Action Camera, Lens and Drone Purchase You may exchange or return your device(s) to NFM one time within the first 14 days of the original purchase date. All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling Customer Service at 1-888-222-6429. If you place an order through our website, you’ll receive notification upon confirmation of your purchase request and notification once the order has been manually processed by a Furniture Mart USA Sales Associate. All other mattresses may be returned only in the event they are delivered damaged or later found to be defective. Funds are authorized upon completion of the order and our credit card is charged once order has been manually processed and accepted by sales associate. As soon as your order is placed, our fulfillment process goes into motion. Refunds on orders eligible for cancellation will be made using the original method of payment. Defective products can be returned up to 6 months of delivery date by contacting our Customer Service team who will advise you accordingly. returns policy for online purchases At Decofurn we would like to make your customer experience as pleasant as possible. Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. Delivery services and fees vary by locations. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. Premium sets are eligible for a 120-night comfort guarantee and if you are not satisfied, you may be eligible for a "Comfort Exchange." To change or cancel an order, please follow the steps listed below. Return and refund policy should typically address the following few points: 1. By Baci Living Room | August 21, 2018. Payment of the delivery charge allows you to have warranty service provided at the delivery location (subject to all applicable terms in this Agreement) without paying a separate service trip charge during the one-year period from the date on your receipt for purchase. Your privacy is of the utmost importance to us so no personally identifiable information is captured when using this function. You can find additional information about Nebraska Furniture Mart's free return policies on their customer service page here. Special orders may not be cancelled and no refunds are given on these products. The ZIP Code associates your request with a particular location/region. Returns are only accepted in their original boxes, and should be unassembled. Start by selecting the location you’d like to pick up your items at and then select the Confirm Pickup. The product attributes, description and pictures represent our best attempt to convey the nature of the product, but they may not always reflect the items exactly. Furniture-Warehouse cannot be held responsible for any items claimed to be missing following a delivery. If the rules for a Contests conflict with these terms, the Contest rules will apply. Please allow 10-14 days following receipt of eligible returned item(s) for any credit or refund to display on your credit card statement. Of course, our Quality Guarantee (and Sleep Guarantee for mattresses) will continue to apply. The Furniture Mart USA credit card is issued by Wells Fargo Financial National Bank. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances. These items are subject to a 10 day return notification policy. You will be provided with an estimated delivery date based on the availability and stock levels of the items you purchase. Items must be unworn, unwashed, and have original tags attached. In the unlikely event that your home is damaged during the delivery of products, you must report it to the delivery crew if you notice it during the delivery, and in all other cases, a claim for damages must be reported within 24 hours of delivery by calling Customer Service at 1-888-222-6429. Non-premium mattresses. Should an irregularity occur, Furniture Mart will remedy the situation. See associate for details. Buy online and pick up your order for free at a location near you. We accept Visa®, MasterCard®, American Express® and Discover® credit cards. Prior to delivery, please ensure that:  (a) all of the delivered furniture will fit through your doorways, hallways, stairways and layout in the room, (b) your room is ready to accept your furniture as we will deliver and set up your new furniture but will not move existing furniture, and (c) all pathways both inside and outside are cleared of obstructions, breakable objects (including snow and ice during the winter months). There are a few things you should keep in mind when placing an order for pickup. Return Policy. Returned items must be in new and unused condition. You may return the eligible product back at within 7 days of receipt. Once your items are available, you will be notified that your purchase may be picked up at the location selected at the time of your purchase. We will correct errors that we discover, and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Refund checks may take 14 or more days to process after the order is cancelled. Product may be exchanged only; No refund will be given. You must return the goods to Furniture Liquidation Warehouse if you did a collection, If you had taken a delivery then Furniture Liquidation Warehouse will then arrange for the … Copyright © 2021 Furniture Mart USA. We will honor all manufacturers’ stated warranties. You have 7 days after an In-Home Delivery to report that an item is delivered damaged, defective or if you are unhappy with it in any way. Customer is responsible for contacting company to receive return receipt confirmation number. FurnitureMart | Furniture Wholesaler Direct to the Public. The special terms APR will continue to apply until all qualifying purchases are paid in full. A Return Authorization number and a valid Invoice are required for all returns, exchanges or refunds. A Premium set is a queen mattress set with a price listed at $999 or greater. Round trip shipping charges will still apply. These laws dictate the bare minimum of a refund and return policy that you have to abide by. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. Style and selection of our products may vary from the Site. To help us ensure the pickup process is seamless, please bring your receipt to the store and/or distribution center. You’ll receive notification as soon as the order ships. Select financing options are available with the Furniture Mart USA credit card. If you later have a warranty claim, you will be responsible for bringing the product back to one of our locations for service. Your items may not be available for immediate pickup. The monthly payment for this purchase will be the amount that will pay for the purchase in full in equal payments during the promotional (special terms) period. Our delivery teams make every effort to keep on schedule and, in most cases, will arrive during the scheduled time window. A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. Within two business days of placing an order, you will be contacted to schedule In-Home Delivery. Pillows, sheets, comforters, mattress protectors and other bedding do not qualify for the Comfort Guarantee and may not be returned or exchanged. We will still be unboxing and removing all the garbage associated with the packaging (cardboard, Styrofoam and plastic), attaching the hardware, deluxe prepping, touching up and inspecting your product. A few of our vendors may be excluded from our return policy. All returns are subject to management approval and a delivery charge will apply to pickup merchandise. The purchase must be paid in full at or before pickup. If electronics are not returned in the package/box, in store credit will be applied. SUBSCRIBE. com to request a refund and we will assign you a tracking #. Check refunds will take approximately 10-14 days to process. Furniture Mart USA is not responsible if claims are declined for circumstance outside the policy of accidental warranty. Exceptional Furniture stands behind every product we sell. With the In-Home Delivery service, the delivery team will bring the items into your home, and if special accommodations are made, they may set them up and place your new items in the area of your choice. product will be deemed uncommitted and released. In-Home Delivery fees are established by the team delivering your order. Service trip fees will apply to warranty claims after one year of receipt of product and all merchandise that was picked up at time of receipt. Shipping and Delivery; Cancellation; Return Policy. Concealed damage must be reported within 24 hours to our Customer Care, you may reach them at 888-222-6429 or via email at. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged. Guardian purchases are NON-REFUNDABLE. We will do everything in our power to get your furniture as soon as possible. For certain items that are offered as a set, discounts or savings displayed may represent the aggregate of our full retail price for each of the items included in the set. Except as noted, advertised price is based on posted regular price and is calculated on original total purchase price. Please call SALES ASSISTANCE at 1-844-565-4360 for further cancellation policy questions. Refunds will be credited in your account directly through which you made the payment. Breakables such as glasses, vases, wall mountings etc must be secured or removed from the delivery … Special terms for financing apply to qualifying purchases charged with approved credit at participating merchants. It's the single most important agreement your e-commerce store needs to have as it can affect your retention rate. Returns are only accepted in their original boxes, and should be unassembled. Despite our best efforts, a small number of the items listed on the Site may be mispriced. Refund checks may take 14 or more days to process after the order is cancelled. For a damage issue with a Standard Shipping, call Customer Service at 1-888-222-6429 for parts and service. If delivery does not take place within 30 days of the original scheduled delivery date, the products will be released to fill other orders. If you do not schedule a pickup date at the time of purchase, please contact your sales consultant at the store you purchased from or contact web sales at 1-844-565-4360. 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