Review our COVID-19 extenuating circumstances article to learn about coverage of COVID-19 related circumstances, and in particular the coverage limitations for reservations made after March 14, 2020. I mean, I've had three extenuating circumstances cancellations since I bumped up my cancellation policy from "flexible" to "moderate" in 2016. This answer is correct, its not the host's job to deal with extenuating circumstances. Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date within the next 45 days from today, are covered by the policy and may be canceled before check-in. 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In this article, you will learn about Airbnb and Coronavirus and your hosting rights during the outbreak. How is it that airbnb expects its hosts to act like hotels in some cases, but then forces hosts to refund when guests cancel less than 24 hours before check-in due to their terrible "extenuating circumstances" policy? Since your check-in date was April 15, 2020, it would not be covered under this policy and the cancellation policy you agreed to when you booked would be in force. The Frida Kahlo exhibit has been postponed until the summer of 2021, therefore our group is not traveling. Hi, Do you know what the host's cancellation policy is? ._13jLUpnQtcA8FXyw5Kv06q{display:-ms-inline-flexbox;display:inline-flex;-ms-flex:0 0 auto;flex:0 0 auto} Well you must file an extenuating circumstances claim with Airbnb. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.361933014be843c79476.css.map*/._2ppRhKEnnVueVHY_G-Ursy{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin:22px 0 0;min-height:200px;overflow:hidden;position:relative}._2KLA5wMaJBHg0K2z1q0ci_{margin:0 -7px -8px}._1zdLtEEpuWI_Pnujn1lMF2{bottom:0;position:absolute;right:52px}._3s18OZ_KPHs2Ei416c7Q1l{margin:0 0 22px;position:relative}.LJjFa8EhquYX8xsTnb9n-{filter:grayscale(40%);position:absolute;top:11px}._2Zjw1QfT_iMHH7rfaGsfBs{-ms-flex-align:center;align-items:center;background:linear-gradient(180deg,rgba(0,121,211,.24),rgba(0,121,211,.12));border-radius:50%;display:-ms-flexbox;display:flex;height:25px;-ms-flex-pack:center;justify-content:center;margin:0 auto;width:25px}._2gaJVJ6_j7vwKV945EABN9{background-color:var(--newCommunityTheme-button);border-radius:50%;height:15px;width:15px;z-index:1} With all the posts about cancellations, I just wanted to post my own experience. Extenuating Circumstances Policy - Airbnb Help Center www.airbnb.com This is a situation that travel insurance is for. Eric-and-Brooke 0 in. ._1QwShihKKlyRXyQSlqYaWW{height:16px;width:16px;vertical-align:bottom}._2X6EB3ZhEeXCh1eIVA64XM{margin-left:3px}._1jNPl3YUk6zbpLWdjaJT1r{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;padding:0 4px}._1jNPl3YUk6zbpLWdjaJT1r._39BEcWjOlYi1QGcJil6-yl{padding:0}._2hSecp_zkPm_s5ddV2htoj{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;margin-left:0;padding:0 4px}._2hSecp_zkPm_s5ddV2htoj._39BEcWjOlYi1QGcJil6-yl{padding:0}._1wzhGvvafQFOWAyA157okr{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;box-sizing:border-box;line-height:14px;padding:0 4px}._3BPVpMSn5b1vb1yTQuqCRH,._1wzhGvvafQFOWAyA157okr{display:inline-block;height:16px}._3BPVpMSn5b1vb1yTQuqCRH{background-color:var(--newRedditTheme-body);border-radius:50%;margin-left:5px;text-align:center;width:16px}._2cvySYWkqJfynvXFOpNc5L{height:10px;width:10px}.aJrgrewN9C8x1Fusdx4hh{padding:2px 8px}._1wj6zoMi6hRP5YhJ8nXWXE{font-size:14px;padding:7px 12px}._2VqfzH0dZ9dIl3XWNxs42y{border-radius:20px}._2VqfzH0dZ9dIl3XWNxs42y:hover{opacity:.85}._2VqfzH0dZ9dIl3XWNxs42y:active{transform:scale(.95)} AIRBNB have contacted me by stating that they might refund in full although I have selected a strict policy and the entry is in 2 days time. Especially because guests can take a travel insurance and be covered. (Airbnb customer service is not exactly reknown for its user-friendliness.) Guests will receive a full refund or travel credit on canceling their bookings in between the dates. in this case contact the host and Airbnb and see what they say. It's in a part of the state that could conceivably take a direct hit. If it's flexible you could cancel now and get a full refund. The Keys will in all likelihood be placed under a Mandatory Evacuation in the next few days as the path of this hurricane becomes a little clearer. Prior to Airbnb announcing their COVID-19 specific Extenuating Circumstances policy on March 14, they had a regular EC policy already in place. Thanks. It definitely falls under Airbnb’s extenuating circumstances, which is long, boring, vague and doesn’t offer any real information about what a host or guest could *actually* expect throughout the process. Reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date more than 45 days from today, are not currently covered for COVID-19 related extenuating circumstances. As I would not be very mobile 2 weeks later. Reactions: Comicman, krisseye, Patina and 2 others. I had to cancel 7 days before we went just to get 50% back. Due to the COVID-19 pandemic, Airbnb updated its cancellation policy. If I physically can't get to where I am supposed to be staying in Airbnb will give me my money back. I feel like I will have to contact the host and ask. While searching for places to stay, use the Cancellation flexibility filter to help choose a stay that works best for you. Airbnb’s Extenuating Circumstances policy allows hosts and guests to cancel eligible reservations with no charge or penalty. On feb 23 I contacted Airbnb to see if that was an acceptable reason for cancelling and was told by the agent that is was. Airbnb is extending its extenuating circumstances policy to the US due to the ongoing coronavirus pandemic. I got the feeling from the rep that the extenuating circumstances policy isn't going to be easy to get done. Why are hosts expected to bear the financial burden? * Under the updated policy, guests impacted by unexpected personal circumstances—like jury duty or a canceled flight—will no longer be covered by our extenuating circumstances policy. It is so strange that within two weeks I have received two cancellations both stating that there was a death in the family. Take a couple screenshots or pictures of the reason why you would be affected (Weather warnings worked for me), Call Airbnb, they will ask for those and its pretty simple process after that. Either the guest or the host will be able to cancel penalty free. Today, we are announcing that our Extenuating Circumstances policy will also apply to reservations booked on or before March 14, 2020 with a check-in in the upcoming 45 days*. Don’t worry, it’s an easy process that I will guide you through. Airbnb endured numerous issues with its hosts this year since enforcing an extenuating circumstances policy in March that overrode hosts’ cancellation policies and claimed to offer full refunds to guests impacted by the coronavirus pandemic. This policy now applies to existing reservations for stays and Airbnb Experiences made on or before March 14, 2020, with check-in dates between March 14, 2020, and April 14, 2020.” ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} "Airbnb has uniquely committed $250 million to help support hosts who were affected by COVID-19-related guest cancellations under our Extenuating Circumstances Policy," a … Dude you give horrible advice. ._7_d4sJjd2oYzaJuU_QpOI{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;background-color:var(--newRedditTheme-flair);color:var(--newRedditTheme-linkText);margin-top:10px;padding:0 4px}._7_d4sJjd2oYzaJuU_QpOI._1rtoCmW_7bFJWYffSOwt4R{margin-top:0} Still based upon the location of Siesta Key (I looked it up) I wouldn't want to be there right now, or a week from now. @keyframes 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Just cancel, and if you get dinged by Airbnb, appeal under extenuating circumstances. Mark as New; Subscribe; Mute ; Permalink; Print; Email to a Friend; Report Inappropriate Content; Hey everyone! The lodging company, Airbnb, extends its ‘extenuating circumstances policy’ to May 31, accommodating all its guests to cancel their trips due to coronavirus panic, for bookings done on or before March 14 with check-in till the end of May. Read about the Airbnb cancellation policy and updates to extenuating circumstances. We understand there may be some confusion on what happens to service fees for bookings that are cancelled under our extenuating circumstances policy. When times are already slow it made for a really difficult month for us to have that week long cancellation. If the cancellation is a little more strict you can always message the host and share your concerns with them and see what they'll do for you. For most hosts it's not as they love the traffic Airbnb directs to them and on the whole it offers hosts better T&Cs than many of the other listing companies. Dear, the Airbnb did the same thing to me. That being said, I have some experience with other hosting platforms, and they seem to be a nightmare from interface to support - I only host on Airbnb because my city now has an agreement on handling taxes with Airbnb, but end up solidly booked through Airbnb traffic alone. Extenuating circumstances travel credit; Ask your host for a full refund; Our community support team will only be able to offer you the same options you have online. Well-- yet another reason to prefer Vrbo and booking directly. @Branka-and-Silvia0 . What specifically did you cancel for and when? The policy ensures guests can cancel an … ._2a172ppKObqWfRHr8eWBKV{-ms-flex-negative:0;flex-shrink:0;margin-right:8px}._39-woRduNuowN7G4JTW4I8{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:12px;padding-top:12px}._3AOoBdXa2QKVKqIEmG7Vkb{font-size:12px;font-weight:400;line-height:16px;-ms-flex-align:center;align-items:center;background-color:var(--newCommunityTheme-body);border-radius:4px;display:-ms-flexbox;display:flex;-ms-flex-direction:row;flex-direction:row;margin-top:12px}.vzEDg-tM8ZDpEfJnbaJuU{color:var(--newCommunityTheme-button);fill:var(--newCommunityTheme-button);height:14px;width:14px}.r51dfG6q3N-4exmkjHQg_{font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between}._2ygXHcy_x6RG74BMk0UKkN{margin-left:8px}._2BnLYNBALzjH6p_ollJ-RF{display:-ms-flexbox;display:flex;margin-left:auto}._1-25VxiIsZFVU88qFh-T8p{padding:0}._3BmRwhm18nr4GmDhkoSgtb{color:var(--newCommunityTheme-bodyText);-ms-flex:0 0 auto;flex:0 0 auto;line-height:16px} Yes it can be frustrating but it's part of the T&Cs you sign up to when you join as a host and protects hosts too. Yes, whomever is claiming the EC cancellation has to provide documentation. The MASSIVE snowfall, ended up only being 2-3 inches and the airports weren't even closed. I learned that the exhibit was postponed on April 17th, and I contacted Airbnb on the 18th. ._1x9diBHPBP-hL1JiwUwJ5J{font-size:14px;font-weight:500;line-height:18px;color:#ff585b;padding-left:3px;padding-right:24px}._2B0OHMLKb9TXNdd9g5Ere-,._1xKxnscCn2PjBiXhorZef4{height:16px;padding-right:4px;vertical-align:top}._1LLqoNXrOsaIkMtOuTBmO5{height:20px;padding-right:8px;vertical-align:bottom}.isInIcons2020 .icon._1LLqoNXrOsaIkMtOuTBmO5{vertical-align:middle}.QB2Yrr8uihZVRhvwrKuMS{height:18px;padding-right:8px;vertical-align:top}._3w_KK8BUvCMkCPWZVsZQn0{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-actionIcon)}._3w_KK8BUvCMkCPWZVsZQn0 ._1LLqoNXrOsaIkMtOuTBmO5,._3w_KK8BUvCMkCPWZVsZQn0 ._2B0OHMLKb9TXNdd9g5Ere-,._3w_KK8BUvCMkCPWZVsZQn0 ._1xKxnscCn2PjBiXhorZef4,._3w_KK8BUvCMkCPWZVsZQn0 .QB2Yrr8uihZVRhvwrKuMS{fill:var(--newCommunityTheme-actionIcon)} Logically, I think you are right but it sure doesn't sound that way from wording for the new policy. Although we took a direct hit, I had the place ready to rent in time but the guest was concerned about travel as many roads were still under water. Guests were allowed to cancel and hosts lost money ( including me ). Are the hosts privy to this documentation? Houfy.com - free but you have to drive the traffic to your listing. Update: I've talked to the host and she said I can change the date anytime up until tomorrow at 4. I was thinking about any island in the chain that makes up The Florida Keys... Siesta Key is in an entirely different part of the state. Thanks in advance. Saint Petersburg, FL. On January 30, 2020, the World Health Organization (WHO) declared a Public Health Emergency of International Concern (PHEIC) for the current outbreak of coronavirus disease, known as COVID-19. Extenuating Circumstances Policy Note: This article does not address circumstances related to the coronavirus (COVID-19) pandemic. That EC policy offered full refunds for such things as travel restrictions and epidemics. Does your credit card company offer any type of travel insurance? March 13: Airbnb updates its Extenuating Circumstances Policy to indicate that guests could cancel reservations without penalty due to COVID-19 for arrivals between March 14 and April 13, 2020. On March 21 2020 (the day you cancelled), AirBnb's extenuating circumstances policy only covered bookings with a check in date between March 14, 2020 and April 14, 2020. And if you are attempting to get there, you will be turned back. I am supposed to go to Siesta Keys in Florida from Sept 7-11th but Hurricane Irma is going to hit in the middle of my trip and is now a level 5. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} 'M not trying to go home give me my money back, ” said. 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