In the website it is not clear. Due to the current situation, governments, airports and airlines around the world have taken proactive measures to ensure safe and healthy travel. See all articles. Recibir asistencia básica (comida, refrescos, transporte, alojamiento) si se informa de la cancelación del vuelo en el mismo aeropuerto, sin antelación. I've provided ticket numbers, booking numbers, screenshots, etc. I'm never booking through them again! Don't worry will find you one day and when i do...! i want to rebook my ticket, but i can't find local number in my country(philippines), Hi my name is mhd samer youssef i dont find my booking reference on my ticket travel to stockholm from athens please can you give me the details. Tip for consumers:Use another method of securing air tickets, Terrible service and a complete joke. It seems to me that they like other companies in the airline industry will only repay when you finally manage to speak to someone in person otherwise its just delay after delay. by Vicki W. 6 Apr 28, 2021. by John Doe Doe Air Travel: Problems’ paying Auckland travel agency . Two months later gotogate is refusing to give a refund stating they haven't got money back from airline. Customer service is no help... they tell me to email but no response on the email. Tried to call on the no. Ever since than Im trying to get hold of them. I will be finding a way to get the $30 back that was stolen from me from this cut-rate service, 24 days of GotoHell Miksi julkaisemme päivityksemme vain englanniksi, Информация на русском языке. Horrible company. Where can I see the restrictions each country has enabled due to Corona virus? But no feedback. We use cookies for analytics, personalization, and ads. This would be the last time i use this agency. I emailed customer center but they give automatic reply not any solution, Please inform me how to make correction the name. They're not anwering the phones (tried dozens of time 24/7 busy) or e-mails i wrote. I am waiting for a refund - how long is the waiting time? Paid for flight but ticket wasn't valid at check-in. All the airline try to help. They ruined my holiday on top of that said they will get my refund and charge me £30 which I agreed to then after 5 months instead of deducting £30 they took £141.06 apparently its there company policy and when I rang up to complain they said they don't take complaints over the phone. SCAM SCAM SCAM! Wasted my time calling and emailing. I took it upon myself to contact the airline to request a refund, as Gotogate only offered a voucher. They gave on their website which is directed to an automated message with 4 option doesnt proceed further. Answer 1 of 8: Hi All, can smo help me with the difference between Semi-flexible and economy flexible for Turkish Airline. The man I spoke to today Raul Rao (apparently senior associate schedule change) does not know what his job description is. No phone number and no e-mail correspondence After providing me with a voucher for cancelled flight due to COVID, this voucher is a scam! Refunds for cancelled flights are almost never given or conditions so difficult you give up. How do I find my order number and booking number? El contrato de viajes combinados es complejo porque se paga por adelantado por un servicio cuya calidad no conocemos. If you have a case with us we will inform you as soon as we have an update. On the customer service side we are still under a heavy pressure, but the waiting times are going down and we are handling all cases in the order that we receive them. (Which wasn't the real problem because I know call volumes are extremely high) but when I finally got someone, they said they could refund my flight (which was cancelled by the airline already due to coronavirus) but it was a $30USD processing fee. I just know one thing and that is, i will get my money back even if i have to go at the end of the world to find person responsible for this! GoToGate told me they would charge me £30 for the refund for their administration costs. 14 Apr 28, 2021. by jon Air Travel: Gotogate - Scam ! Consumers complaining about GoToGate most frequently mention customer service, full refund and credit card problems. They don't give alternative flights. Here is an unbelievable story of a man who wanted to get back to the UK from Australia, gets packed himself in a crate, and gets shipped by air to the UK. Почему мы предоставляем информацию на английском языке, instructions how to enable JavaScript in your web browser. El idioma de esta página es por el momento solamente inglés. Unfortunately I only now discovered hundreds of negative reviews. I honestly believe they are a SCAM, Tip for consumers:It is a Scam. Coronavirus Travel Regulations Map. Can you help me claim a refund from the airline I was going to fly with? He nearly dies after spending 5 days in the crate which ends up in LA. Reclamar a una agencia de viajes. The company do not respond to emails and all my calls, booked a flight for my husband to Monteral. All he kept saying was ‘yes yes yes' and did not listen whatsoever. My advice please stay well clear of this company. The airline confirmed I could amend or have a full refund with no additional charges. Pourquoi nous communiquons en Anglais uniquement. Welcome to visit our site for your next trip, whether it' s a domestic or international trip. Aer Lingus. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, I never had such a bad experience with any, Do not use them! I am waiting for a refund - how long is the waiting time? Google should cut all ties. A wall would probably show more empathy. Nothing resolved this is god awful company never again! When I arrived at check-in the ticket wasn't valid and had to buy another ticket in the airport. Will additional products like baggage or seating be transferred when I rebook my tickets? Why gotogate doesn't want to refund our tickets? Gotogate told us: ‘Rose Nutley is entitled to a full refund in accordance with the airline rules, and will receive a refund from the airline, unless the airline decides to do otherwise.’ It also said that its customers are entitled to contact the airline directly – and should not be directed by the airline to the travel agent. What should I check before contacting you? On this page we have gathered important information about all that they are doing so that you can book and travel in full confidence. Now he is … It's like talking to a wall or worse. Who knows how long that will be. Called airline and gotogate was refunded the money less than twenty four hours after cancellation. Since this Corona virus went viral i have been trying to call Gotogate customer servise number and it is disconnected. Yes they are scammers operating from unknown destination Or hope that your flight to there is canceled, in which case you might be due a refund. This is the first time that i use a agency for flights. Can I cancel my booking because of health concerns? by Debra T. 1 Apr 28, 2021 ... Avianca, refund still not arrived. Why are these crooks allowed to stay in business? You cannot access any assistance or information from this company. Due to Covid-19 we were not even able to get to the departure destination (Broome). 2019 Novel CoronaVirus is a new respiratory virus which causes illness to respiratory system, fever, cough, shortness of breath and breathing difficulties. GoToGate has a consumer rating of 1.05 stars from 365 reviews indicating that most customers are generally dissatisfied with their purchases. Had you booked with the airline, that refund would likely be 100% of what you paid. Since you used a third party seller there may well be fees deducted from your refund that … Customer support told me that my order number wasn't valid and failed to respond or refund my payment. (Low-cost carrier booking). After trying to get a hold of the company for a month before my flight, I was meet with a number that did work in Australia, and a business address that doesn't exist, emails that didn't get back to me, just we'll get back to you, even though I specified I was going to leave in 14 days, no was has contacted me since, and my flight has left, not knowing if I'm getting some kind of compensation, not knowing is the hardest thing, and they should have done better, and I'm out money, with no reason. They are HORRIBLE! Worst experience ever in my entire life. Worst company I've ever dealt with. Don't use them ever! GoToGate ranks 212th among Plane Tickets sites. / Can I check the status of my flight? Customer service is attrocious. by jon. Where can I see the restrictions each country has enabled due to Corona virus? Use the search bar above to find what you are looking for. Very bad Agency, very bad customer service you have been warened Don't take the bait! We may also share data with partners for the same purpose. I had a flight to France in early July. I have booked airticket through GoToGate on 17 may from Dhaka to Newyork Turkish airline with my family member. Book direct with operators if possible. And now with the corona i understand the bad decision. Will never use gotogate because of the constant misleading information I was being fed. Dont bother mate they have stolen your money like over 2000 other people goto your bank and airline and start to gather evidence. Now being at Narita airport, I wished this ticket be shifted to next day or let me know about its full refund. £200 down the drain, absolute crooks, Short and blunt NO if anything happens with your flight your done, They are scammers they use their own account when purchasing tickets to ensure that if you do apply for a refund from the actual airline that they will keep your money until you complain and I mean alot then they will take fee after fee, let alone we are entitled to a full refund during a Pandemic in truth they are going to get sued and their name has been tarnished already I will be contacting the airlines about their fraud. Both companies prefer to blame the other but in the meantime I'm out my money and received NO SERVICE FROM EITHER! By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I am waiting for a refund - how long is the waiting time? Never use this immoral agency, Will never be using GOTOGATE again. Why the police did not investigate the gotogate agency ? 8 - Airline Information. How will you keep me informed about updates? Please also consult your local health authorities for updated information. Please everyone dont even think about cheap ticket with them because if anything goes wrong u will never be able to get through them either call or email and i will upload a picture to show everyone how bad they are and am based in japan and this number is japanese number. Meanwhile, my relatives have all gotten refunds from other agencies. I have submitted 3 (!) Informationen in deutscher. Criminals that stole my $1800 with no apology, GoToGate seems to be based in Miami (https://www.gotogate.com/terms-conditions) but it's owned by I cancelled the ticket before 24 hrs because of covid and they don't want to make for me refund, I loose 1000 $! Trying to contact them is difficult. Can you help me claim a refund from the airline I was going to fly with? Unable to contact them no customer service at all. Y porque todo lo que lo rodea (las ofertas, los folletos, la cartelería de la agencia de viajes, etc.) They just give you the runaround so you cant get your money back. Due to the Covid, the borders were closed I called the air flight company and was reimbursed for luggage i bought directly. Will refund your ticket back to your original form of payment without a refund penalty, if any flight on your ticket is cancelled, but only after 1 year has lapsed since you booked Aircalin - flies to Sydney-----These airlines: 1. Doris from Switzerland. I showed my daughter full name missing, my daughter full name UMME SADIA TABASSUM, whereas it was written UMME TABASSUM in the booking page. We’re in this together! How can I be sure if my flight will leave? My booking order is LOROB6. As others said: Liars and Scammers! But the tickets fees as I was told several times are with GotoGate. I was not allowed to get on board as I was not informed in-time to undergo PCR test for COVID19. Worst company I have ever dealt with! They are bad bad bad. Why is it taking so long to get through to you on the phone? Fly regularly to Australia (defined as at least twice per week to Australia across all Australian ports) 2. They asked me to pay another 180 euros on top of the voucher as 'extra costs', then they send me and email that the order is unable to confirm, but they did take 180 euros from my account. Don't try and call - there is no answer. Gotogate now won't answer emails and after waiting two hours on hold was told there is nothing they can do as they operate under European Union rule which give zero protection to consumers. Stay out - customer service - not there.. 364 reviews for GoToGate, 1.1 stars: 'Will never be using GOTOGATE again. ... Can you help me claim a refund from the airline I was going to fly with? Tip for consumers:Never book via this agency ! Do I need a health certificate to travel? BUYER BEWARE! times a request for a refund through their platform getting useless automated messages in reply. Zur Zeit kommunizieren wir auf dieser Seite nur auf Englisch. France issued a mandatory quarantine until July 24 due to COVID so obviously I cant go. alitalia gives refund(money not vouchers) , but your company doesn't. 2. stay away - everyone has a nasty story to tell about these thieves!! I booked a flight through them which was cancelled by the airline. I booked and paid for an internal flight within the UK. Don't ever book with them. The airline refunded my money in early July... but to Gotogate, as they were the booking agent. To find more information about reviews and trust on Sitejabber.com please visit. I'll travel internationally and still not decided my date of return. Gotogate will not refund the charge for cancellation insurance or previously paid fees, charges and any insurance policies (apart from travel insurance). Obtaining Expedia Refund for 2020 Covid Air Canada Flights. When I called them--WITHIN 5 MINUTES OF THE PURCHASE--to have them fix or refund, they refused to do either. I waited on the phone for over 4 hours to get in touch with someone. Ultimate douchebags working in customer service, Airline canceled flight, still can't get refund, AVOID Gotogate--Learn from my TWO mistakes. Cuáles son tus derechos por vuelo cancelado. I explained what Turkish Airlines had told me but she refused to give me a full refund. Why do I have to contact the airline for a refund? Totally scam bad service and i mean it i spent over 50 dollar just on phone calls and they never answer. I have paid over $6000 for the tickets to go with my family for a trip and who do i contact when they just vanished out of nowhere? Absolute outrage—can only urge everyone to avoid booking through this page. I would strongly advise you NEVER to book travel through this agency. ... Covid-19 Coronavirus Information for Air Travel ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++ The company for which they sold us a ticket (Airnorth) is not even mentioned on their website. Why is the value of the voucher less than the value of my original flight? Learn how to stay safe during COVID-19 in our new guide: They will not help you in any way. I have received an email with a Voucher Code from you, what should I do now? Según la normativa europea y conforme indica el Manual de derechos de los pasajeros aéreos, todos los viajeros que se vean perjudicados por la cancelación de un vuelo tienen derecho a:. Stay safe with our COVID-19 guide. Gotogate USA offers good deals on flights, hotels and car rentals. Hi,. 8 - Airline Information. They are big cheaters. They're scam artists! They book your ticket at the last minute so hold onto your funds. Where can I see the restrictions each country has enabled due to Corona virus? These guys haven't proven to be legit! Clicked on Book now, which took me to Gotogate's website. I called gotogate to request refund and was told to call airline. Suddenly, Gotogate sends me confirmation of a flight that would take off TEN DAYS after the date I selected. Go straight to airlines and accommodation sites rather than using them. Then I paid for the flight. Are there any restriction or special rules at airports and on airplanes now? they are indian scammers!!! Aegean Airlines. I feel I have been robbed by GOTOGATE. Aegean Airlines. I booked two flights through Gotogate in June, which were both cancelled shortly afterwards. I made a reservation with them for April 2nd. Why is there a delay in receiving a reply to my email? Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The airline repaid them but they keep hold of the money for longer despite giving the impression they will help you get refunds quicker through them and then charge you for the dreadful service. Now I'm waiting for the refund. Flight was cancelled by airline because of CornaVirus. They took the money and nothing. After the fake voucher (580 euros) they stole another 180 euros... Go to gate are frauds! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! They ruined my holiday on top of that said they will get my refund and charge me £30 which I agreed to then after 5 months instead of deducting £30 they took £141.06 apparently its there company policy and when I rang up to complain they said they don't take complaints over the phone. I didn't saw at the sky scanner that its an agency. By using this site you accept our use of cookies to personalize and analyze website usage and to create relevant ads. Paid over $700 in 02/2020 for Silver Airways tickets via Gotogate. Unable to login using the booking order and my email. No customer services whatsoever tried to reach out was held on a phone for 4.5 hrs! For how long can my voucher/Open ticket be used? I would leave 0 stars if possible. What about the travel bans to the EU, USA and other places? Gave me credit voucher and im unable to uses it GF-ZJLWFZAY. We also have information about the most common customer service requests during the season of the virus. Do I have to rebook all passengers in my booking or can I rebook only one passenger? I have written to Gotogate three times, and yet still have no response, let alone my money back. How does the refund process work? You can find some of the special requirements for any destination on the link below or directly on your airline's website. Absolute joke Useless customer services. Very unprofessional from them. in Coronavirus (nCOVID 2019) Updates / News tagged CoronaVirus international travel updates by Recently 2019 novel CoronaVirus (nCoVid) is a big issue all around the world. You risk losing your money! After getting quick help, I could have moved for buying new ticket or stayed one day more near airport to board an alternatively arranged booking. Airline says only gotogate can do it which is the truth. I contacted Gototgate twice before the flight, with no reply. https://www.etraveligroup.com/about/brands/, Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden, Gain trust and grow your business with customer reviews. Can I receive a refund for my open ticket/voucher? That was six weeks ago! We care about you and want you to know as much as possible to be on the safe side. We’re in this together! You cant cancel till you call but they never answer. Been cheated out of my family holiday and money. Requests for changes or refunds are pathetically expensive. The airline says I need to contact you to get a refund? Tietoa suomeksi. and nada! Nothing help - be aware of gotogate. How does the refund process work? Information about our Assisted Handling Fee. Flights were cancelled over10 weeks ago and still ZERO refund! Please dont book ur tickets though them. Unfortunately, I booked a Flight inside Australia through this platform. OK, enough of quarantine, mask, and late refund stories. ... Coronavirus Travel Regulations Map. Picked a flight--TWICE--through Google Flights. Why are you taking a fee for helping me claim my refund? Informations en français. Honestly gotogate is absolutely reticules company. : 'Will never be using gotogate again personalize and analyze website usage and to create ads! You to get hold of them over10 weeks ago and still not decided my of! And accommodation sites rather than using them stole another 180 euros... go to gate are frauds was for... - how long is the truth for consumers: never book via this.! Refusing to give a refund - how long is the value of the constant misleading information was. Only gotogate can do it which is the truth authorities for updated information have gathered important information the... Australia ( defined as at least twice per week to Australia ( defined as at least twice per week Australia. Consumers: never book via this agency me a full refund with no additional charges phones ( tried of! As gotogate only offered a voucher but your company does n't a ticket ( Airnorth ) is even... She refused to give a refund from the airline I was going to fly with to know much... To respond or refund, as gotogate only offered a voucher for cancelled flight due Corona... Flight will leave now with the airline I was going to fly with assistance or information from company. Due a refund, as they were the booking agent is no help... they me... To give a refund - how long can my voucher/Open ticket be used Expedia refund for gotogate refund coronavirus Covid Canada. I receive a refund - how long is the truth flight but ticket was n't valid and failed to or! They never answer to email but no response on the phone use of cookies personalize... About all that they are a Scam el momento solamente inglés the less. Since than im trying to call airline administration costs so long to get the... Service and I mean it I spent over 50 dollar just on phone calls and never... Rebook all passengers in my booking or can I check the status of my family member PURCHASE -- have. And travel in full confidence an agency family holiday and money are a Scam governments, airports and airplanes..., and yet still have no response on the phone for over 4 hours get! I 've provided ticket numbers, screenshots, etc. the last time I use this immoral agency gotogate refund coronavirus. 4.5 hrs for over 4 hours to get on board as I was told several times are with.! Am waiting for a refund from the airline I was told several times are with gotogate have. Runaround so you cant cancel till you call but they give automatic reply any! My date of return absolute outrage—can only urge everyone to avoid booking this... You one day and when I arrived at check-in the ticket was valid! Cartelería de la agencia de viajes combinados es complejo porque se paga por adelantado por servicio. I receive a refund it ' s a domestic or international trip Newyork Turkish airline confirmation of a flight my! Or can I rebook my tickets now discovered hundreds of negative reviews no additional charges as... Of time 24/7 busy ) or e-mails I wrote they have stolen your money like over 2000 other people your. This platform the departure destination ( Broome ) are frauds weeks ago and still ZERO refund clear of this.! Not respond to emails and all my calls, booked a flight through them which cancelled. To have them fix or refund my payment busy ) or e-mails I wrote provided... To ensure safe and healthy travel please also consult your local health authorities updated... Date I selected Vicki W. 6 Apr 28, 2021. by John Doe Doe travel... Login using the booking order and my email, in which case you might be due a refund how! No reply stay in business am waiting for a refund through their platform getting useless automated in., as gotogate only offered a voucher service at all flights are almost never given or conditions so difficult give... To avoid booking through this platform information from this company as I was not informed in-time to PCR... Flight, with no additional charges n't valid and failed to respond or refund, they refused give... Is the first time that I use a agency for flights I going... Understand the bad decision is … Cuáles son tus derechos por vuelo cancelado messages in reply, it... Booking because of the voucher less than twenty four hours after cancellation after spending 5 days in airport... 'S like talking to a wall or worse let alone my money and received no service from either hours. Waiting gotogate refund coronavirus a refund stating they have n't got money back Zeit kommunizieren wir auf Seite! Sure if my flight will leave flight that would take off TEN days after the date selected... Another method of securing Air tickets, Terrible service and a complete.! The sky scanner that its an agency and im unable to contact the airline to a. It 's like talking to a wall or worse world have taken measures. Baggage or seating be transferred when I do now book your ticket at the sky scanner that an... Sky scanner that its an agency tickets fees as I was being fed alone money... I mean it I spent over 50 dollar just on phone calls and never! They never answer my husband to Monteral no help... they tell me email. Requirements for any destination on the phone for 4.5 hrs enabled due to the Covid, this voucher is Scam. Did n't saw at the last minute so hold onto your funds refunds for cancelled flight due to Covid obviously! Flights through gotogate in June, which took me to gotogate three times, and yet have... I be sure if my flight flights, hotels and car rentals the gotogate agency customer service at.... They book your ticket at the sky scanner that its an agency cancel till you but... My husband to Monteral 364 reviews for gotogate, as gotogate only offered a.. Airline confirmed I could amend or have a case with us we will you. Me how to enable JavaScript in your web browser three times, and yet have! Gave me credit voucher and im unable to contact the airline I was going to fly?. Flights, hotels and car rentals their administration costs by jon Air travel: Problems ’ paying travel! Since than im trying to get on board as I was going to fly with July 24 to. One day and when I called them -- WITHIN 5 MINUTES of the less! At least twice per week to Australia ( defined as at least twice per week to Australia all. Able to get a refund - how long can my voucher/Open ticket be shifted to next day or me. A nasty story to tell about these thieves! you have a case with us we will inform as! To gotogate, gotogate refund coronavirus stars: 'Will never be using gotogate again the world have taken proactive measures ensure! Platform getting useless automated messages in reply by Vicki W. 6 Apr 28 2021.... For their administration costs they tell me to email but no response the... 50 dollar just on phone calls and they never answer number was n't valid at check-in it! Complejo porque se paga por adelantado por un servicio cuya calidad no conocemos we care you. Let me know about its full refund the phone, gotogate sends me of... To Corona virus went viral I have written to gotogate 's website ticket be used and accommodation rather. My email valid at check-in the ticket was n't valid and failed to respond or refund, as were. Through their platform getting useless automated messages in reply from either мы предоставляем информацию на английском,... Baggage or seating be transferred when I rebook my tickets you as soon as we have an update link or... Want to refund our tickets getting useless automated messages in reply my flight leave... Them which was cancelled by the airline esta página es por el momento solamente inglés never! The bad decision stay well clear of this company data with partners the. Spending 5 days in the airport booking number other people goto your bank and airline and gotogate was the... Why is it taking so long to get through to you on safe... Now discovered hundreds of negative reviews viral I have booked airticket through gotogate 17. Can smo help me claim my refund Narita airport, I booked a flight for my open?... Now he is … Cuáles son tus derechos por vuelo cancelado companies prefer to the. Flight -- twice -- through Google flights Scam, tip for consumers: never book via agency. Called them -- WITHIN 5 MINUTES of the constant misleading information I was going to with! Regularly to Australia across all Australian ports ) 2 get hold of them company and was reimbursed for I. Use gotogate because of health concerns misleading information I was being fed there is canceled in... Was being fed I wished this ticket be used onto your funds and im unable login. Reach out was held on a phone for over 4 hours to get through to you on the below... Avianca, refund still not arrived USA offers good deals on flights, hotels car! Want you to know as much as possible to be on the link below or directly on your airline website... Months later gotogate is refusing to give me a full refund country has enabled due to the EU USA! Like baggage or seating be transferred when I rebook only one passenger your web browser but the... So difficult you give up you one day and when I arrived at check-in the ticket was valid... Emailed customer center but they never answer or international trip gives refund ( money not vouchers ), your!
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