Refund requests must be submitted using Transat's online form by August 26, 2021. Air Canada said it can take from one to three months for refunds to be processed, depending on the individual's financial institution. The revised COVID-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason. “Customers can now submit refund requests online or through their travel agent and we are committed to processing refunds as fast as possible,” said Air Canada chief commercial officer Lucie Guillemette in a statement. The April announcement of Canada's federal aid package program to Air Canada includes 3rd party bookings (see link below). Air Canada Begins Offering Refunds Following Government Aid. “The company (Air Canada) has agreed to Ottawa’s crucial demand to repay the many customers who weren’t reimbursed for their plane tickets,” a Unifor representative tells 680 NEWS. Air Canada said that eligible customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but did not fly can now obtain a refund from the carrier by submitting a request online or with their travel agent. If your flight was departing from a European airport, we have good news for you — you could be owed up to US$700 (€600) per person in Air Canada compensation, in addition to your right to a refund or reimbursement. This applies as of today (April 13, 2021), and can retroactively be applied to tickets dating back to February 2020. Air Canada passengers are finally getting refunded for flights that were cancelled during the pandemic — but the refund system hasn't kicked off without hitting a few snags. How to get your Air Canada refund. If your ticket was for travel between Feb. 1, 2020, and April 13, 2021, Air Canada's new cancellation policy makes you eligible for a refund even if you already accepted a travel voucher. Air Canada has agreed to offer refunds to customers for flights postponed or cancelled due to the COVID-19 pandemic, according to Unifor president Jerry Dias. Air Canada says it may take up to one to three months for these refunds to be processed. How can you cancel your Air Canada booking online? Air Canada has agreed to offer refunds to passengers who had their travel plans cancelled because of the pandemic as part of a potential bailout package from the federal government. Air Canada passengers are finally getting refunded for flights that were cancelled during the pandemic — but the refund system hasn't kicked off without hitting a few snags. Click on the Manage my Bookings tab at the top of any aircanada.com page and find your booking in one of two ways:. How long will it take to get the refund? Facing dozens of customer complaints to the US Department of Transportation, Air Canada is fighting back. Refunds will be available for travel purchased on or before March 22, 2020 for travel after Feb. 1, 2020 that was cancelled by either the passenger or the airline. If you canceled a non-refundable ticket due to coronavirus and didn’t travel, Air Canada will finally be giving you the option of a refund to your original form of payment. The Air Canada refund drama is an old story. Since March 2020, Air Canada has refunded more than $1.2 billion to customers holding refundable tickets. If your baggage was delayed, Air Canada will refund the checked baggage fees that you paid before the flight. Book your previous Air Canada flight with an online travel agency like Expedia or through a travel agent? Refund requests must be submitted by June 12, 2021. Air Transat released news today that they will receive $700 Million in funding from the Federal Government and as such will now allow travellers who received travel credits as a result of COVID-19 to request refunds for those credits. Air Canada has agreed to refund passengers who had their flights cancelled or postponed during the pandemic, according to Unifor. Interestingly, United Airlines was the only airline to receive more complaints than Air Canada with a total of 3,215 refund complaints. The process for refunds will begin no later than April 30, 2021. Refunds will be available for Air Canada tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason. “Second, any customer of Air Canada who wants a refund for certain pandemic related cancellations, will receive one as soon as reasonably possible. Air passenger rights advocate Gábor Lukács says Air Canada would only be providing refunds to get federal funding. Canada. With today's announcement, Air Canada is extending a refund option to all eligible customers with tickets for travel dates on or after February 1, 2020 and who purchased their ticket before April 13, 2021. Refunds will also be … You’ll need to request your refund through that service rather than with Air Canada directly. Air Canada promises to refund tickets with your money 7 mins ago by Scott Pinkerton ( @YouCaughtScott ) OTTAWA – After a deal was reached to provide Air Canada with a $5.9 billion aid package, a spokesperson for the company announced they would allow refunds for tickets now that they can use your money. All customers will have the choice of receiving a refund, an Air Canada Travel Voucher or the equivalent value in Aeroplan Points with a 65 per cent bonus, the company said in a statement. The form will accept submissions until June 12, 2021, just under two months from now. Since March, it has gone through many phases, with lawsuits, social media battles and piles of bad press being recurring features. Air Canada has set up a website for people who would like to get a refund. Customers can request a refund on Air Canada's website. Flights to/from/or via the United States are fully refundable in case of irregular operations per the DOT rules, and the same applies to the flights FROM the EU/EEA per EC 261/2004. Unifor says Air Canada has agreed to repay customers for unused tickets; airline has yet to confirm. In order to check the status of your luggage, you can do that on the Air Canada website, or you can call 1-888-689-2247. Transat says customers who don't submit their request by this time will not get a refund. While the carrier has only filed one response publicly so far the contents suggest that passengers may well come up short in their efforts to get their money back. It's been a long time coming for Canadian consumers to get refunds on all the flights and vacation packages that had to be cancelled since last March. That's because of an EU law which allows passengers to claim flight cancellation or Air Canada delay … 40 mins. An Air Canada 787-9 departing Vancouver; image courtesy of the airline. Apparently, the airline has been in negotiation with the country’s government regarding a bailout, … Travel industry has been hard-hit by restrictions imposed during the COVID-19 pandemic. The revised COVID-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the … Those who used a travel agent or online booking agency must contact the company they booked through to request the refund. Unifor president Jerry Dias told CBC News he has spoken with both Air Canada and the federal government officials negotiating with the airline who confirmed that Air Canada agreed “a long time ago” to offer … Air Canada (TSX:AC) recently announced its refund offer to passengers, which it agreed to in exchange for $5.9 billion in government aid. To claim your refund, you’ll want to head to www.aircanada.com/refund now. Eligible for refunds are those who purchased a non-refundable ticket on or after February 1st, 2020 but did not fly. Access a single Flight Booking by entering your booking reference, last name, and the number of the credit card used to make the booking (the number will be used for retrieval purposes only); or Anyone had success obtaining an Air Canada refund via the 3rd party booking with Expedia? Not only does the airline intend to not provide refunds … Current and former eligible customers of Air Canada, who received travel vouchers due to canceled flights caused by COVID-19, are now able to obtain refunds. Air Canada has agreed to offer refunds to passengers who had their travel plans cancelled because of the pandemic as part of a potential bailout package from the federal government. Recently, Air Canada (TSX:AC) said that it would give refunds to all of its COVID-impacted passengers in exchange for a bailout. You'll need to submit your request by June 12. And honestly, it looks pretty good. I've waited on phone with Expedia for hours (no response); their email address bounced back; their online chat is liken to talking to a brick wall; there's nothing on their … Travis Toews, minister of finance, sent a letter two weeks ago to his federal counterpart, Chrystia Freeland, urging her government to adequately support other airlines during Canada's post-pandemic … Alberta is asking the federal government for assurances that Air Canada won't get preferential treatment over Calgary-based WestJet now that Ottawa is a part owner of the nation's largest airline. It's frustrating when a flight delay or cancellation causes havoc with your travels. If your baggage is lost, delayed, or damaged, Air Canada will refund the fees you paid to check it in. Air Canada has refused to provide refunds for passengers whose domestic flights the airline canceled. Online form by August 26, 2021, just under two months from now cancel your Air delay! 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