While this is done at no extra charge to you (and in some cases, the airline may also provide hotel and airport transfer vouchers), travelers typically do not receive any type of monetary refund in this situation. Inquiries regarding ticket refunds should be made at 1-866-847-1112 (from Canada) and 1-866-255-4871 (from the US). If your flight was departing from a European airport, we have good news for you — you could be owed up to £510 (€600) per person in Air Transat compensation, in addition to your right to a refund or reimbursement. Various publications last week printed a story that suggested Transat was seeking financial help from Ottawa so it could issue refunds to customers who had flights cancelled due to COVID-19. Air Transat is the third-largest Canadian airline, based in Montreal, Quebec, operating scheduled and charter flights, serving 60 destinations in 25 countries. It says their travel credit will remain on file and will be available when making a new booking. In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals. But more than that, if Air Transat is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. Air Transat shall make refunds in the currency with which the fare was purchased. Not Verified | Very disappointed to learn after Air Transat cancelled our flight no refund would be issued - only a credit. Flight Compensation and Air Passenger Rights. Air Canada, WestJet, Transat tackle MPs’ refund questions. Air Transat: No Refunds - See 11,173 traveler reviews, 965 candid photos, and great deals for Air Transat, at Tripadvisor. Air Transat Refunds Rather than return your money, the first fallback plan of an airline is to find another way to get you to your destination as quickly as possible. Even though Air Transat is not a European airline, they always comply with European laws every time they depart from a European airport. Air Transat won’t say how many customers are affected, only that it will take months to refunds thousands of cancelled airfares. Table shows values in € as specified in EC 261. Any Air Transat flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays. Don’t miss out on up to £510 per person. All the details are included in our guide to flight delay compensation. Copyright © 1999 – 2019 All rights reserved. Transat says customers who don't submit their request by this time will not get a refund. lethbridgeherald.com/business/2021/04/29/how-to-apply-for-a-refund-from-transat-for-a-cancelled-or-changed-flight/, Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36. This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. Transat says if you originally booked with a travel agency or third party, contact them so they can submit a request on your behalf. Following the announcement of the agreement between the Federal Government and Air Transat, it is now possible to get a refund for an unused Air Transat ticket because of the COVID-19 pandemic. “We wanted a refund of money that we paid for these flights,” says Burke, who notes instead of cash, Air Transat gave her group travel vouchers. We received news at 7:20 am that Transat Holidays and Air Transat will permit us to request refunds for those with future travel credits. AirHelp can quickly confirm what you're owed — and make claiming it off Air Transat simple! At this time, we are still in the process of requesting refunds for Air Canada Vacations and Air Canada tickets. I realize Covid-19 is an extreme situation but it is extreme for family as well. As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. “Air Transat is simply trying to steal the public’s money and try to use it as an interest-free loan for its operations and it’s wrong. If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction. - Hi Air Transat cancelled our flight on JUly 23rd and sent us an email that they were giving us a credit to be used within the next two years. If the airline has cancelled your flight and you’re due a refund, the next thing you need to do is make a good faith effort to contact the airline and request it. Refund requests must be submitted using Transat’s online form by August 26, 2021. Earlier this week, executives from Air Canada, WestJet and Air Transat were questioned about these refund refusals by parliamentarians during a House of Commons health committee meeting. Refund requests must be submitted using Transat's online form by Aug. 26, 2021. Transat says customers who don’t submit their request by this time will not get a refund. The Montreal-based airline is not the only company facing complaints about refunds. Travel Agent June 14, 2020. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Here is the refund process for Air Transat tickets not used during the COVID-19 pandemic. Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. “Air Transat must refund all passengers whose flights were cancelled, regardless of their point of departure or the reason for the cancellation,” Lukacs said, citing a 2004 decision from the agency concerning Transat as well as the carrier’s own contract of carriage. Facebook Twitter Linked In. Unfortunately, the same protections don't apply for flights going the other way. Air Transat announced that it has reached an agreement with the Government of Canada and will begin ...[+] giving COVID-19 refunds. The airline is owned and operated by Transat A.T. Inc. By using airhelp.com, you agree to our cookie policy. You can access the Air Transat refund page here. In the USA - the agency responsible for the airline industry had the backs of every American when the airlines attempted to do the same. Air Travel - Air Transat refund? Delayed or canceled flight with Air Transat? Refund requests must be submitted using Transat's online form by August 26, 2021. AirHelp makes it simple to check what you’re owed with our free compensation calculator. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight. The Air Transat rights to change 24 hours cancellation any time. Transat officials say their position hasn't changed on vouchers versus refunds, despite published reports last Friday. Find out if you're owed up to £510 in compensation. Date: Jun 23 2020 Source: The Canadian Press Share . It's frustrating when a flight delay or cancellation causes havoc with your travels. Yes. For cancellations outside of 24 hours, refundability will depend on the fare type you purchased. We are prioritizing the highest dollar value and working our way down. See details on our refund web … Additionally, for any Air Transat flight cancellation less than 14 days before the flight, passengers may also be eligible for Air Transat flight cancellation compensation, up to £510 per person. That means passengers flying out of a European airport with Air Transat are protected by EC 261, one of the world's most comprehensive air passenger rights laws. Refunds, Reimbursement, and Compensation: Air Transat, Non-internal EU flights between 1,500 - 3,500 km. The specific time limits are included in our flight cancellation compensation guide. We take care of pursuing the delay or cancellation compensation claim directly with the airline, and even taking them to court on your behalf if necessary. Air Transat will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Air Transat flight. “It’s not a question of financial difficulty. Transat says customers who don’t submit their request by this time will not get a refund… For these flights, you'll need to check what other air passenger rights apply. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to US$700 per person in compensation. In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations. This gives passengers the right to claim flight delay compensation, Air Transat cancellation compensation, or overbooking compensation if Air Transat is responsible for the issue. You can usually claim for flights from as far back as 3 years ago. We work on a “No Win, No Fee” principle, you have nothing to lose! Toronto Star via Getty Images. That's because of an EU law which allows passengers to claim flight cancellation or Air Transat delay compensation. Claim up to £510 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years. Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Air Transat can't offer an acceptable replacement. They must also offer accommodation and replacement flights if necessary. Additionally, for any Air Transat flight cancellation less than 14 days before the flight, passengers may also be eligible for Air Transat flight cancellation compensation, up to £510 per person . It’s not their money, it’s the passengers’ money.” Air Transat won’t say how many customers are affected, only that it will take months to refunds thousands of cancelled airfares. That's in addition to their rights to a flight refund. Lukacs said Air Canada’s refusal to offer refunds amounts to systematic fraud. Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Air Transat can't offer an acceptable replacement. CHILDREN. Claiming Compensation From Air Transat Claiming your compensation is easy and low cost with refund.me. Air Transat passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. Airlines like Air Transat also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. Air Transat. With any Air Transat flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. Now, it is Transat’s turn to get bailed out by the government to the tune of C$700M, of which half is used to refund passengers whose flights the airline canceled, but has refused to provide refunds, exactly how Air Canada was acting dealing with the government (no bailout = no refunds). WHAT IF I BOOKED WITH A TRAVEL AGENCY OR THIRD PARTY? We make claiming compensation for Air Transat flight delays as easy as possible. We strongly recommend that children carry a consent letter if they are travelling abroad … Access from your Country was disabled by the administrator. That's unless there were some kind of extraordinary circumstances which gave Air Transat no choice but to cancel the flight. Transat says customers who don't submit their request by this time will not get a refund… In other cases they are hiding the ability to get a refund, hoping customers won’t know their rights, or making the effort to get a refund hard enough that customers won’t bother ; They’re also just not honoring their legal obligations even when asked; Or taking refund requests, but just not processing those requests. If your flight or package was cancelled by Transat due to COVID-19 and your departure was scheduled for February 1, 2020, or later, you are eligible for a refund. Please note that all individuals that purchased their ticket from a travel agency must seek reimbursement directly from that agency or agent. So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Air Transat flight delay compensation. How Much Air Transat Flight Compensation? Have nothing to lose the same protections do n't submit their request by time... 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